Privacy & Cookie Policy
Privacy & Cookie Policy
General Information
General Information
This Privacy Policy describes how PixelX collects, uses, and protects your personal data when you visit our website www.pixelx.design and use our contact form.
This Privacy Policy describes how PixelX collects, uses, and protects your personal data when you visit our website www.pixelx.design and use our contact form.
What Data We Collect
What Data We Collect
When you use the contact form on our website, we may collect the following information:
Full Name
Email Address
Message Content
Phone Number
When you use the contact form on our website, we may collect the following information:
Full Name
Email Address
Message Content
Phone Number
Purpose of Data Processing
Purpose of Data Processing
We use your personal data exclusively for the following purposes:
Responding to your inquiries and providing the requested information.
Improving our services and enhancing the user experience.
Ensuring compliance with applicable laws and regulations.
Arrange demos, calls, or site-survey appointments you opt into
Improve and train our chatbot for better service
We use your personal data exclusively for the following purposes:
Responding to your inquiries and providing the requested information.
Improving our services and enhancing the user experience.
Ensuring compliance with applicable laws and regulations.
Arrange demos, calls, or site-survey appointments you opt into
Improve and train our chatbot for better service
Legal basis for data processing
Legal basis for data processing
The collection and processing of your personal data is based on:
Your consent, which you provide when submitting an inquiry via the contact form.
Our legitimate interest in responding to your inquiries.
The collection and processing of your personal data is based on:
Your consent, which you provide when submitting an inquiry via the contact form.
Our legitimate interest in responding to your inquiries.
How we protect your data?
How we protect your data?
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Third-Party Processing
Third-Party Processing
We use a trusted third-party service (e.g. Chatbase) to power our chatbot. Under a GDPR-compliant Data Processing Agreement, they process your chat data on our behalf and only as instructed by us.
We use a trusted third-party service (e.g. Chatbase) to power our chatbot. Under a GDPR-compliant Data Processing Agreement, they process your chat data on our behalf and only as instructed by us.
How long do we keep your data?
How long do we keep your data?
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, unless applicable law requires a longer retention period.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, unless applicable law requires a longer retention period.
Your Rights
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right of Access – You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to Rectification – You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (“Right to Be Forgotten”) – You can request deletion of your personal data when it is no longer necessary or if you withdraw your consent.
Right to Restrict Processing – You can ask us to suspend processing of your personal data under certain circumstances (e.g., if you contest its accuracy).
Right to Data Portability – You can request a machine-readable copy of your personal data for use in another service.
Right to Object – You can object to our processing of your personal data on grounds relating to your particular situation, including for direct-marketing purposes.
Right to Lodge a Complaint – You have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated.
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right of Access – You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to Rectification – You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (“Right to Be Forgotten”) – You can request deletion of your personal data when it is no longer necessary or if you withdraw your consent.
Right to Restrict Processing – You can ask us to suspend processing of your personal data under certain circumstances (e.g., if you contest its accuracy).
Right to Data Portability – You can request a machine-readable copy of your personal data for use in another service.
Right to Object – You can object to our processing of your personal data on grounds relating to your particular situation, including for direct-marketing purposes.
Right to Lodge a Complaint – You have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated.
Cookies
Cookies
Our website uses only the strictly necessary cookies required for proper site functionality and user security. These cookies do not collect personal data nor are they used for analytics or marketing. By using our website, you consent to the use of these essential cookies.
All chat data is encrypted in transit (TLS) and at rest. The chatbot widget may use strictly necessary cookies for functionality; these cookies do not collect personal data unless you actively submit it.
Our website uses only the strictly necessary cookies required for proper site functionality and user security. These cookies do not collect personal data nor are they used for analytics or marketing. By using our website, you consent to the use of these essential cookies.
All chat data is encrypted in transit (TLS) and at rest. The chatbot widget may use strictly necessary cookies for functionality; these cookies do not collect personal data unless you actively submit it.
Chatbot Data Collection & Processing
Our AI chatbot (“Lumi”) may collect personal details you provide—such as your name, email address, and telephone number—to deliver personalized responses, schedule appointments, and send the information you request.
Our AI chatbot (“Lumi”) may collect personal details you provide—such as your name, email address, and telephone number—to deliver personalized responses, schedule appointments, and send the information you request.
Contact Information
Contact Information
If you have any questions about the processing of your personal data or wish to exercise your rights, please contact us at:
Email: design.pixelx@gmail.com
If you have any questions about the processing of your personal data or wish to exercise your rights, please contact us at:
Email: design.pixelx@gmail.com
This Privacy Policy was last updated on June 25, 2025, and may be further amended to reflect changes in law or our business practices. We recommend that you review this page periodically to stay informed of any updates.
This Privacy Policy was last updated on June 25, 2025, and may be further amended to reflect changes in law or our business practices. We recommend that you review this page periodically to stay informed of any updates.